Done99 FAQ

No. Done99 enforces a strict one-account-per-person policy. Operating multiple accounts using the same or different personal details, devices or payment methods is prohibited and constitutes a breach of the Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and balances forfeited without prior notice.

You must be at least 18 years old, or meet the higher minimum age required by the operator's licensing jurisdiction, to register and use Done99. Age verification may be requested at registration or at any point during your use of the platform. Providing false age information is a serious breach of the Terms and Conditions and may result in permanent account closure with forfeiture of all balances.

Done99 may request a valid government-issued photo ID — such as your CNIC (Computerised National Identity Card) or passport — along with proof of your residential address (for example, a recent utility bill or bank statement). Proof of your payment method may also be required. Submitting clear, valid documents promptly speeds up the verification process and avoids delays when you make your first withdrawal request.

On the Done99 sign-in page, click the "Forgot Password?" link. Enter the email address registered to your account and follow the instructions in the password-reset email sent to you. If you do not receive the email within a few minutes, check your spam or junk folder. If the problem persists after checking, contact Done99 support via live chat for direct assistance with account recovery.

Log in to your Done99 account and navigate to the Cashier section. Select your preferred deposit method from the options displayed — which may include bank transfer references familiar to Pakistani users such as HBL, UBL, Meezan Bank, Bank Alfalah, or mobile wallets like Easypaisa and JazzCash, as well as crypto options like BTC and USDT. Enter your deposit amount in PKR where applicable, confirm the transaction and follow the on-screen instructions. Available methods are subject to change — always check the live Cashier for the current list.

Note: Payment provider names are contextual references only. They do not imply endorsement or affiliation with gambling services.

The minimum deposit amount is displayed in real time within the Done99 Cashier at the time of your transaction. It varies depending on the deposit method selected. For illustrative context, a minimum threshold in the range of PKR 500–1,000 is common on platforms targeting Pakistani users, but the operative minimum is always the figure shown in your live Cashier — not any figure referenced in promotional material or on information pages.

Go to the Cashier in your Done99 account and select the withdrawal option. Choose your preferred payout method, enter the amount you wish to withdraw and confirm. Your account must be fully KYC-verified before your first withdrawal is processed. Withdrawals must go to a payment method registered in your own name — third-party withdrawals are not permitted. Processing times vary by method and are operator-determined.

Withdrawal processing times depend on the payout method selected and your KYC verification status. Crypto withdrawals such as BTC or USDT are typically faster than bank transfer methods. Done99 does not guarantee specific payout timeframes. If your withdrawal has not arrived within the expected window shown at the time of your request, contact Done99 support via live chat with your transaction reference number ready.

Done99 does not charge platform-side fees on standard deposits or withdrawals, though this may vary by method. However, your payment provider — whether a bank, mobile wallet or crypto exchange — may apply their own independent transaction fees. Always check with your payment provider for any applicable charges before initiating a transaction. Done99 is not responsible for fees charged by third-party payment services.

Done99 covers a wide range of sports betting markets. Cricket is a major focus — including Pakistan international fixtures, PSL (Pakistan Super League), T20 Internationals, ICC World Cup events and bilateral series. Additional sports markets include football, tennis, UFC and mixed martial arts, kabaddi and other popular sports. Market availability varies depending on the season, tournament schedule and live event calendar — check the sportsbook for the latest listings.

Yes. Done99 offers betting markets on Pakistan Super League (PSL) matches, ICC tournaments including the T20 World Cup and ODI World Cup, and bilateral series involving Pakistan. Available match markets typically include match winner, top batsman, total runs, over/under totals and in-play options. Market depth varies per match — check the sports section during active tournament periods for the full range of available betting markets.

Live betting — also called in-play betting — allows you to place wagers on a match or event while it is actively in progress. Odds update in real time based on what is happening in the game. On Done99, live markets are available for cricket, football and other sports during scheduled fixtures. Markets may be briefly suspended during key moments (wickets, goals, timeouts) before reopening with updated odds. Always confirm your stake before the market suspends.

Done99 offers a broad casino section covering slot games from leading software providers, live dealer casino tables including live roulette, live blackjack, live baccarat and live game shows, virtual table games and instant-win titles. The live casino section streams real-time footage of professional dealers running actual table games, delivering an experience comparable to a physical casino — playable from any smartphone or desktop device.

Done99 is designed to work fully on mobile browsers without requiring a separate app download. The platform is mobile-responsive and supports play on Android and iOS devices via your browser. If a dedicated Done99 app becomes available, information will be provided through the platform. For the best mobile experience, use a current version of Chrome or Safari and ensure you have a stable internet connection throughout your session.

Done99 offers welcome bonuses and promotional incentives to newly registered players. Specific bonus amounts, match percentages and eligible deposit methods are detailed on the active promotions page within your account. Welcome offers are subject to wagering requirements (rollover conditions), game contribution rules, maximum bet limits during bonus play and expiry periods. Always read the full promotion terms before claiming any offer — do not rely on headline figures alone.

A wagering requirement (also called a rollover) is the number of times you must wager your bonus funds before any winnings from the bonus become eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x requirement means you must place PKR 30,000 in qualifying bets before withdrawing. Not all games contribute equally — check each promotion's individual terms for the specific rollover multiplier, game contribution rates and any maximum bet restrictions that apply during active bonus play.

Generally, only one bonus can be active on your Done99 account at a time. Opting into a new promotion while a previous bonus is still active and has an outstanding wagering requirement may result in the earlier bonus being forfeited. Always complete or cancel an active bonus before claiming a new offer, unless the specific promotion terms explicitly state that combining or stacking bonuses is permitted on that occasion.

If a bonus expires before you complete the wagering requirement, the bonus funds and any associated winnings are removed from your account automatically. Bonus expiry periods vary per promotion and are stated in the specific offer terms — they typically range from 7 to 30 days from the date of claiming. Done99 does not extend expired bonuses. Check the expiry date of any active bonus in your promotions or account history section and plan your play accordingly.

Done99 uses TLS encryption to secure all data transmitted between your device and the platform. Passwords are stored in hashed form and are never visible to staff. To keep your account secure: use a strong and unique password; never share your login credentials with anyone; log out after each session on shared or public devices; and contact Done99 support immediately if you notice any suspicious account activity you did not authorise.

Done99 does not claim to be licensed, regulated or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Pakistan's Prevention of Gambling Act, 1977 and other applicable local laws may restrict or prohibit online gambling activity. Users in Pakistan are solely responsible for understanding and complying with all laws applicable in their location before using Done99. This answer does not constitute legal advice.

Done99 provides a full suite of responsible gambling controls accessible via Account Settings, including: deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods (temporary account suspension from 24 hours up to 30 days) and self-exclusion (6 months, 1 year, 5 years or permanent). A marketing opt-out is also available. Protective limit reductions take effect immediately; limit increases are subject to a mandatory waiting period. For full details, visit the Responsible Gambling page.

To self-exclude from Done99, go to Account Settings → Responsible Gambling → Self-Exclusion. Choose your preferred duration (6 months, 1 year, 5 years or permanent) and confirm your decision. Once active, self-exclusion cannot be reversed before the chosen period expires. If you need to self-exclude urgently and cannot access your account settings, contact Done99 live chat support directly — the team can action the request immediately on your behalf.

If gambling is causing financial difficulty, relationship problems, stress or anxiety, take action immediately. Use Done99's self-exclusion tool via Account Settings to block your own access. Consider speaking with a qualified mental health professional or counsellor — practitioners in Pakistani cities including Karachi, Lahore and Islamabad can provide confidential support for behavioural issues. Gambling-related difficulties share characteristics with other impulse control challenges and professional support is available. Done99 encourages all users to seek help without hesitation. More guidance is available on the Responsible Gambling page.