Gambling is entertainment — not a financial strategy, not a way to solve problems, and not something that should ever cause harm. Done99 is committed to providing tools, information and support to help every player stay in control of their play.
Done99 permits access only to users who are 18 years of age or older — or the higher minimum age required by the operator's licensing jurisdiction. Underage gambling is illegal, harmful and strictly prohibited. Done99 uses identity verification to enforce this requirement. If you know or suspect that a minor has accessed Done99, contact support immediately. Age alone does not determine the legality of gambling in Pakistan — local laws govern access and users bear full responsibility for compliance.
Done99 takes responsible gambling seriously. Pakistan has a passionate sports culture — cricket matches, PSL seasons, ICC tournaments — and betting adds excitement for millions of fans. But the moment gambling stops being enjoyable and starts being compulsive, it becomes a problem that no operator should ignore.
The tools on this page are built into every Done99 account. They are not hidden deep in settings menus — they are accessible features designed to help you maintain healthy habits. Whether you want to set a PKR deposit limit to manage your monthly spend, take a short break during a losing run, or exclude yourself entirely from the platform, these controls are available to you at any time.
Done99 also monitors account behaviour for patterns that may indicate problem gambling — including rapid successive deposits, extended session times and dramatic changes in wagering patterns. Where such patterns are detected, Done99 may reach out to the affected user with information about responsible gambling support, or may apply protective account measures in line with operator policy.
Healthy gambling looks like this:
All of the following tools are available on every Done99 account. Access them via Account Settings. Changes to limits take effect immediately for reductions; increases may require a mandatory waiting period.
Set a maximum amount you can deposit to your Done99 account per day, week or month. Once your limit is reached, no further deposits are accepted for that period — regardless of how many times you try.
Cap the maximum net loss you can incur within a set period. When your losses reach the limit you've chosen, betting and gaming activity is paused for the remainder of that period.
Restrict how long you can remain actively logged in and playing in a single session. When your time limit is reached, Done99 will display a warning and, if you do not manually extend your session, log you out.
Take a temporary break from Done99 for a defined period — 24 hours, 48 hours, 7 days or 30 days. During a cooling-off period, your account remains open but all deposit and wagering functions are suspended.
Self-exclusion permanently or indefinitely closes your access to Done99. Once self-excluded, you cannot log in, deposit or place bets. Done99 will also block any attempt to create a new account using your registered details.
Remove yourself from Done99's promotional communications — bonus emails, SMS alerts, push notifications and re-engagement messages. You will still receive essential account and transaction notifications.
Setting responsible gambling limits on Done99 takes less than two minutes. You do not need to call support or wait for approval — changes to limits are applied immediately from your account settings.
Reducing a limit takes effect immediately. Increasing a limit — for example, raising your monthly deposit cap — is subject to a mandatory waiting period (typically 24–72 hours) to prevent impulsive changes during a difficult session. This cooling-off is intentional and designed to protect you.
Access the platform via your browser or mobile device. You must be logged into the account for which you want to set limits. If you have forgotten your password, use the account recovery option on the sign-in page.
Click or tap on your username or profile icon (top right of the screen). Select "Account Settings" from the dropdown menu. On mobile, this may be accessed via the hamburger menu or the profile tab in the navigation bar.
In Account Settings, find and select the "Responsible Gambling" section. This is where all player-protection tools — limits, cooling-off, self-exclusion and marketing preferences — are centralised.
Choose the tool you want to activate: deposit limit, loss limit, session time limit, cooling-off or self-exclusion. Enter your preferred limit amount (in PKR where applicable) or duration, and confirm your choice. Read the confirmation message carefully before finalising.
Once confirmed, your limit is active immediately for reductions and protective measures. You will receive an email confirmation to your registered address. Keep this as a record of your responsible gambling settings.
Problem gambling affects people from all backgrounds — from casual weekend bettors to daily players, from Karachi to Islamabad, from cricket fans to casino enthusiasts. The first step to addressing a gambling problem is recognising that one exists.
The signs below are not a clinical diagnosis — they are indicators that your gambling habits may have moved beyond healthy entertainment. If several of these apply to you regularly, please consider reaching out for support.
Done99 actively monitors for signs of problematic gambling behaviour within its platform. If we identify patterns consistent with problem gambling — such as repeated rapid deposits following large losses, or dramatically increasing stake sizes — we may contact you with a wellbeing check or temporarily apply protective account measures.
You find yourself thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to fund your next deposit
You need to gamble with progressively larger amounts of money to feel the same level of excitement or satisfaction
You have repeatedly tried to reduce or stop gambling but found yourself unable to follow through with the decision
You use gambling as a way to escape from problems, relieve stress, or deal with feelings of depression, anxiety or loneliness
After losing money, you feel compelled to return immediately and gamble more in an attempt to win it back (chasing losses)
You have lied to family members, friends or colleagues about how much time or money you spend on gambling
Gambling has caused serious problems in your personal relationships, professional life, financial situation or mental and physical health
You have borrowed money, sold possessions, or used funds set aside for other essential purposes in order to gamble
Ask yourself these questions honestly. This is not a diagnostic tool — but your answers may help you decide whether to seek further support.
Have I ever spent more money on gambling than I planned to — and felt unable to stop once I started?
Have I gambled with money that was intended for essential household expenses, like rent, food or utility bills?
Have I felt restless, irritable or anxious when I tried to cut back or take a break from gambling?
Have I hidden my gambling activity from my family, spouse, or people close to me because I was worried about their reaction?
Have I ever borrowed money — from family, friends, or any financial source — specifically to fund gambling activity?
Have I missed work, family commitments or social events because I was gambling or recovering from a bad gambling session?
Do I feel that gambling is taking up a disproportionate amount of my time, mental energy or financial resources?
Seeking help for a gambling problem is a sign of strength, not weakness. The following resources and channels are available to anyone who needs support.
Contact the Done99 support team directly via live chat in your account dashboard. Request activation of self-exclusion, deposit limits, cooling-off or any other responsible gambling measure. Operator-stated 24/7 availability.
Email the Done99 support team with your responsible gambling request. Include "Self-Exclusion Request" or "Limit Request" in your subject line. Support address: [email protected]
All responsible gambling tools — deposit limits, loss limits, session limits, cooling-off and self-exclusion — can be activated immediately via Account Settings → Responsible Gambling. No approval required for protective reductions.
If gambling is seriously affecting your mental health, finances or relationships, please speak to a qualified mental health professional or counsellor. In Pakistan, mental health support is available through registered practitioners in Karachi, Lahore, Islamabad and other major cities. Done99 encourages users to seek professional help when needed.
Pakistan does not currently have a dedicated national gambling helpline comparable to those found in some other countries. Done99 acknowledges this gap. For Pakistani users experiencing gambling-related difficulties, the following general guidance applies:
Done99 offers cricket betting, live casino, slots and more — all designed for responsible adult entertainment. Before you play, set your limits. Your account settings are always the first stop.